This Privacy Policy explains how Cycle Care Workshop handles personal data when visitors use the website, make a service inquiry, arrange bicycle intake, or communicate about servicing and repairs. It applies to the website and to related workshop interactions connected with general bicycle servicing and repairs in Rawalpindi.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. Some requests may be restricted if the data is needed for service records, legal compliance, or the handling of a pending workshop matter.
Requests should describe the data or issue involved so we can review it efficiently. If a request is valid and complete, we will respond within a reasonable period and in line with applicable legal requirements. Where a request cannot be fully granted, we will explain the main reason to the extent permitted by law.
Personal data is retained for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use according to our internal retention practices.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how personal data is handled, we may provide a more direct notice through the site or by another suitable communication method. Continued use of the website after an update means the revised policy remains in effect.
We may process contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, appointment and collection information, payment-related records, and limited technical data such as device or browser information. Where needed for workshop administration, we may also keep service history linked to the bicycle brought in for repair or servicing.
We collect data when a user submits an inquiry, books a service, brings in a bicycle for intake, approves work, communicates with the workshop, or completes collection. We may also receive information from payment handling, message records, and technical logs generated by the website or booking tools used to support the service process.
We may use essential cookies to support site operation, session cookies to maintain form or booking continuity, and limited preference or analytics cookies where enabled. Essential cookies help the site function properly, while other cookies may assist with remembering settings or understanding general site usage. We do not use cookies to make decisions about bicycle servicing or repair outcomes.
Users may manage cookies through their browser controls and, where available, through on-site preference tools. Blocking certain cookies may reduce the functionality of forms, booking features, or basic site performance. We do not rely on cookies to collect more information than is needed for ordinary website operation and service administration.
Data Processing Overview
This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.
Purpose of use
We use personal data to respond to service inquiries, arrange bicycle intake, assess the requested work, prepare and confirm quotes after inspection, carry out repairs and adjustments, record approvals for additional work, complete quality checks, provide collection summaries, manage payments, maintain service records, operate the website, and meet legal or accounting obligations. We may also use limited contact information to send practical service reminders where appropriate.
Third-party sharing
We may share personal data with trusted operational partners that help us run the website, process communications, support booking or payment functions, store records, or provide related technical services. These parties are expected to handle data under confidentiality and use restrictions consistent with their assigned tasks.
Legal basis
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
